Power dialer service will make your sales staff much more efficient, improving campaign results by automatically dialing prospects while skipping busy, no-answer and disconnected lines.
A power dialer software is a telephony system that automatically dials prospects and when a person answers the call, bridges that call to an agent. The purpose of a power dialer is to have your agents only speak to live people and not waste time with no answers, answering machines and busy lines.
The power dialer software allows you to set an agent to call ratio to set the rate of calls to be made. As each agent finishes their a call, the power dialer dials a preset number of prospects in the list in expectation that at least one of those calls will result in a live answer. When a live person answers, the agent is immediately connected. Ideally, the agent should be equipped with an auto-answering phone with a headset, so when the call comes through, the agent is talking immediately to the prospect.
The number of calls per free agent can be adjusted during the campaign for best results. The more agents that are not on calls, the more prospects will be dialed simultaneously in order to keep agents working at full capacity.
Our power dialer software also has a virtual contact center, so that agents can be connected directly via The Internet to us with different ring strategies.
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Our core value proposition is to work with our clients in identifying, planning and executing operational performance improvement initiatives, in order to achieve operational performance excellence. Major benefits include increased revenue, reduced costs, improved customer experience and improved compliance and control.