Our inbound and outbound call-center handles different business supports. We partner with all sorts of industry leaders which cut across industries which include but not limited to eCommerce, health, mining, retail, banking and more. We are accepting new projects.
Your inbound and outbound support partner.
Call centers are extensions of your brand and present more opportunities to interact and attract loyal customers. They’re also extensions of your marketing — 85% of customers will tell at least six other people about good customer service experiences
Our South African based Call Centers are quite competitive on high level applications or on activities that require a non-scripted approach. Global call center agencies can be excellent for the following applications: Inbound, Outbound, Interactive, Sales, Order Taking, Technical Support, Help Desk, Surveys, Lead Generation, Customer Support, Appointment Setting, Market Research, Direct Response, Back Office Processing and more.
Outsourcing is no longer just about cutting costs and saving money. It is about increasing efficiency of internal employees, getting to the market faster than your competitors, maximizing workforce flexibility, and gaining access to highly qualified employees. Our call centers stand ready to assume management of your internal processes in 2 days. No more human resource issues or technology glitches.
With our call centers, you are able to save your money in more than one way. If you are international client, you save through our affordable professionals and through foreign exchange. We are located in Cape Town the best location for multicultural agents.
“There is no way we could have hired this many people and gotten so much business had we not have all those back office systems figured out and thanks to TFPG. So easy to grow our business with systems that are so easy and scalable”
CEO & Founder
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CEO & Founder
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Quality Realty Service
Our core value proposition is to work with our clients in identifying, planning and executing operational performance improvement initiatives, in order to achieve operational performance excellence. Major benefits include increased revenue, reduced costs, improved customer experience and improved compliance and control.